About tristanfol
Who We Are
Welcome to tristanfol — your trusted UK destination for fireplaces and outdoor living. We are a passionate, customer-first online retailer based in London, SW1A 1AA, dedicated to bringing you a carefully curated selection of fireplace inserts, outdoor benches, trash cans, and grill accessories at competitive prices, with free shipping and outstanding service.
Our story began with a simple belief: that quality fireplaces & outdoor products should be accessible to everyone, without the hassle of overcrowded retail stores or confusing pricing. We set out to build an online shopping experience that feels personal, trustworthy, and genuinely enjoyable — and that mission drives everything we do.
Our Mission
At tristanfol, our mission is to make it easy for customers across the UK to find and purchase high-quality fireplaces & outdoor products they love, delivered quickly and safely to their door, backed by honest policies and real human customer support.
We source our products from reputable suppliers and distributors who share our commitment to quality and authenticity. Every product listed on our website has been reviewed to meet our standards before it reaches our customers. If a product ever falls short of expectations, we make it right — that is our promise.
Why Choose Us?
- Free UK Shipping: All orders ship free, with no minimum spend required
- 30-Day Returns: Shop with confidence — return any item within 30 days
- Authentic Products: Every item is genuine and sourced from verified suppliers
- Secure Checkout: Powered by Shopify — your payment data is always safe
- Responsive Support: Real humans ready to help, Monday to Friday
- Transparent Policies: Clear, honest terms with no hidden fees
Our Team
Behind tristanfol is a small, dedicated team of fireplaces & outdoor enthusiasts and e-commerce professionals based in the UK. We are proud to serve customers from across England, Scotland, Wales, and Northern Ireland, and we strive to make every interaction with us a positive one. When you reach out to us, you speak with a real person — not a bot.
Our Address
tristanfol
14 Example Street
London, SW1A 1AA
United Kingdom
We are an online-only business and do not operate a retail showroom. For all enquiries, please visit our Contact page.
Get in Touch
We love hearing from our customers — whether it is a product question, feedback, or just to say hello. Visit our Contact Us page to reach our team. We aim to respond to all messages within 24 hours on business days.